Privacy Policy

1. Our Commitment to Your Privacy

Shield Forensics International ("we," "our," or "us"), operating from our main office, is unequivocally committed to protecting your privacy and ensuring the confidentiality of your information. This Privacy Policy details how we collect, use, process, disclose, and safeguard your information when you visit our website (the "Site"), engage with our forensic services, or otherwise interact with us. We comply with applicable data protection regulations including relevant Data Protection Acts (DPA), and where relevant, the General Data Protection Regulation (GDPR) and other pertinent local laws. We urge you to read this Privacy Policy thoroughly. By accessing our Site or utilizing our services, you acknowledge and agree to the practices described herein. If you do not agree with these terms, please refrain from accessing the Site or using our services.

2. Information We Collect

We may collect personal identification information (PII) from you in various ways, including, but not limited to, when you visit our Site, register for updates, fill out a contact or case submission form, correspond with us via email or phone, or engage our forensic services. The PII we may collect includes:

• Contact Data: Name, email address, postal address (for physical correspondence), phone number (including relevant country codes).
• Professional Data: Job title, company name, industry (if applicable, particularly for corporate clients in the region).
• Case-Related Data: Information and evidence you provide relevant to a forensic investigation (handled with extreme confidentiality as per service agreements and DPA requirements).
• Technical Data: IP address (which may indicate your general location), browser type, operating system, referring URLs, pages visited, and dates/times of access when you interact with our Site. This is primarily collected through server logs and cookies.

We also collect non-personal identification information (Non-PII) about users whenever they interact with our Site. Non-PII may include aggregated data, such as analytics on website traffic patterns, which does not directly identify any individual.

3. How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

• To provide, operate, maintain, and improve our website and forensic services tailored to regional market needs from our main office.
• To personalize and enhance your experience on our Site.
• To understand and analyze how you use our website and services to inform development of new offerings.
• To communicate with you: respond to inquiries, provide customer service, send updates regarding your case (if applicable), deliver information about our services, and for administrative purposes from our main office.
• To process transactions and manage client engagements locally and internationally.
• To comply with legal obligations (including those specific to local jurisdictions like the DPA), resolve disputes, and enforce our agreements.
• To detect, prevent, and address fraud, security breaches, or other potentially prohibited or illegal activities.
• For marketing and promotional purposes, where consent has been obtained or as permitted by law (e.g., newsletters you opt-in to receive, with content relevant to our audience).

4. Sharing and Disclosure of Your Information

Shield Forensics International does not sell, trade, or rent your personal identification information to third parties for their marketing purposes. We may share or disclose your information in the following limited circumstances:

• With Service Providers: We may share information with trusted third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., secure data hosting, payment processing, IT support, accredited partner labs), under strict confidentiality agreements and data processing addendums compliant with laws like the local DPA and GDPR.
• For Legal Reasons: We may disclose your information if required by local law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to standard confidentiality provisions.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
• Aggregated or Anonymized Data: We may share aggregated or anonymized demographic and usage information, which cannot reasonably be used to identify you, with partners or for research purposes.

5. Security of Your Information

We implement a variety of administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, secure networks, staff training, and adherence to data security frameworks. Our physical security in our office also contributes to this. We are mindful of data sovereignty requirements and strive to employ data storage and processing solutions that align with relevant Data Protection Acts where applicable. While we take all reasonable steps to secure your information, please be aware that no security system is impenetrable.

6. Your Data Protection Rights (under relevant DPAs and others)

Under relevant Data Protection Acts (DPA) and other applicable laws (e.g., GDPR for relevant individuals), you have certain rights regarding your personal information, such as:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure (or "right to be forgotten") – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to lodge a complaint with a supervisory authority (e.g., the Office of the Data Protection Commissioner in your jurisdiction).

To exercise these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws from our main office.

7. Cookies and Tracking Technologies

Our Site may use "cookies" and similar tracking technologies to enhance user experience and analyze site traffic. Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site effectively. We will seek consent for non-essential cookies as required by laws like the local DPA and GDPR.

8. Changes to This Privacy Policy

Shield Forensics International reserves the right to update or modify this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage Users, particularly our clients in the region, to frequently check this page for any changes to stay informed about how we are protecting the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

9. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, our data handling practices, or wish to exercise your data protection rights, please contact our Data Protection Officer or relevant contact at our main office: